Best Direct Reviews

Product was easy to order, arrived on time, well packaged. Product matches description, appears well made and works as promised.

Well i ordered item and it arrived on date it said it would ? The product was what i wanted and does what it says it does on the box more than happy

As an older person I am not confidant ordering on line,
but it was very easy and straightforward. I didn't wait long for my delivery, it was well wrapped and my air fryer is working wonderful. I have to get used to different time settings as I'v only used gas but what I have cooked has been excellent. Thank you

Arrived very quickly IAM very happy with my purchase love to rotisserie chicken food cooks quickly and seems more tasty I use it daily and quick to clean

Delivery was prompt and when there was an accessory missing it was sent on immediately.
The air fryer oven is brilliant and I use it pretty much every day, sometimes just for heating stuff and sometimes for cooking whole meals.
It is easy to clean and looks good too

Great product. Fast Delivery. A part was missing, but was despatched as soon as I called them, and arrived very quickly. Very happy with the oven.

Order item which came very fast.
Item did fit, so send back within 2 days, on next day delivery.
Phone them up after one week saying refund will be 7 days. Call again refund in five days. Email them so many times. Call them again, they said no item returned, so I give tracking number. We have item, so refund should be 2 to 3 days. Still nothing, so got PayPal to sort out my refund which they did. Very poor service this time.

Very bad experience. I ordered for velform cross compression shaper 2x1- body shaper from Best Direct two days ago. I paid full payment and I also paid for the delivery. Up till now, I haven't received any acknowledgement receipt email nor have I received any email on when I will be receiving the items that I ordered. I don't think I will purchase things from Best Direct again.

Meanwhile, I ordered for TCL tablet from eBay last night and it is free delivery. I received an acknowledgement receipt email last night and I received another email this morning that the item is posted. I am yet to receive an acknowledgement receipt for items that I paid for from Best Direct two days ago, how disappointing! I will really appreciate, if Best Direct refund my money.

I ordered from Best Direct, but I changed my mind and asked to return the items which are unopened, but they claimed to have moved address and will send a returns label soon. It’s now been over month and still not received a returns label. I rang over the phone and spoke to a manager called Daniel who said he would call back but it’s been 2 weeks later and still not heard back.

I've just bought from this company velform cover my advice is DONT BUY IT DOES NOT WORK and when you want to return it because its not fit for the purpose it was bought for they won't except it back. You will be Ripped off of just short of £50.
I would not buy anything from them. Disgusting customer service........

Velform body cover product was poor. This company states free returns on all products but won't refund unsealed cosmetics. Yet you can't test without opening product. They don't offer testers.. Very unhappy.. £40 down the drain

If I could give zero stars I would. I have bought 3 products from this company and I have been thoroughly disappointed with them all. Just take whatever money you were going to spend and throw it away, at least you'll save yourself the disappointment. Bought the paint runner Pro...gave up after 20 minutes and got my roller and brushes out, bought the sauna belt, my hair dryer produces more heat and the velform shape wear, made absolutely no difference and of course you can't return it. Rubbish products from a Rubbish company

Do not buy velform cover. Thin does not cover not fit for purpose. I contacted the customer service who refused to discuss a refund. The extra three containers that are for face and upper lip are such a small amount you cannot physically get the product out . Go to boots and get a better product for half the price. I will never buy from this company again.very angry with the scam that it covers imperfections

I got a slipped disc I attended hospital for about 4years got nowhere then I tried backnetix around the back of my leg and found it fantastic but this time I'm afraid I'm back to very bad back pain again I got another from best direct I am on my back again in agony please if you can help me out please

Bought 2 Starfly Motion Laser Lights One as a gift for a childs bedoom, ok for that purpose.
The second one was for use outside, only problem 1mtr flex !!
Contacted customer service to see if there was an extention cable available, there isn't so I asked if I could return the one I couldn't use only to be told I would have to return the whole order ?
No logic to this as I would have to return both then
reorder one for the childs room, so I'm afraid I just said forget it and hung up.